Service
XELOM technician inspecting yellow electric snow groomer with tracks in winter snow landscape

xelom service – fast, remote, and always available

Service You Can Rely On — Anytime

Whether it’s the Snow Cat, the battery system, or the charging infrastructure, the xelom service team provides fast, reliable support for technical questions and operational challenges. Our goal is clear: maximum uptime and minimal downtime — ensuring your Snow Cat is ready for action at all times.

Remote support: solving problems before they cost you time

Each Snow Cat is equipped with its own SIM card. This allows our team to access the entire system remotely, make diagnoses, and resolve many issues immediately and without waiting. This saves time, reduces downtime, and enables fast support – directly during operation.

Remote support:
Hotline & email

Our remote support is available almost around the clock – for quick help, clear answers, and direct support.

On-site service when needed

If an issue cannot be resolved remotely or mechanical damage occurs, a technician will be dispatched to your site without delay. This ensures your Snow Cat is restored to full operational readiness as quickly as possible.

XELOM technicians performing maintenance on electric snow grooming vehicle in snowy mountain conditions

Explore the complete xelom package 
for worry-free electric mobility

XELOM electric snow groomer preparing ski slopes on snowy mountain at sunset
Contact

Expert advice that fits.
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Jonas Oberdörfer
+39 340 498 97 60